Orders received Monday thru Friday by 2pm EST will be processed on the same business day. Orders received on Saturday and Sunday are usually processed by 2pm on Monday. All expedited priority orders must be placed by 2pm EST to be processed on the same business day. Orders received after 2pm will be processed the following business day. Same day processing excludes Saturday, Sunday, and Holidays.
USPS Priority Mail Maps
Cancelling or Changing Orders
Most orders placed enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.
It is buyer's responsibility to notify us immediately when you wishing to cancel or change an order.
Tracking Says "Delivered;" Package Not Received
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.
If you'have waited a couple of days and you still don't have the package:
- See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
- Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 6 p.m.
Undeliverable as Addressed-Return Package
If the item comes back to us as "undeliverable as addressed", the shipping cost will not be refundable. If it was a free shipping order, the shipping cost will be deducted from your refund.